Welcome to OmniWain Technologies Private Limited (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website/app and services, including Kundli generation, horoscope analysis, matchmaking, blogs, and customer support. By using our services, you agree to this Privacy Policy.
Section 01
OmniWain Technologies Private Limited (D-1/36, 2nd Floor, South City 2, Sector 49, Gurgaon, Haryana — 122018, support@omniwain.com) is the data controller responsible for the personal data collected through this website/app and related platforms.
Section 02
We collect the following categories of personal data, with your consent or as necessary for service provision:
Identity & Contact Data
Name, gender, date/time of birth, place of birth, current location, email address, phone number, postal address. These are provided when you register or request astrology services.
Account Data
Your login credentials, profile information, preferences.
Sensitive Personal Data
Birth-related information is collected solely for generating astrological calculations, Kundli reports, compatibility analysis, and personalized insights. Under DPDP, these require explicit consent. We collect them only for horoscope creation and compatibility analysis.
Payment Data
Payment card or UPI information for purchases. We use secure payment gateways; we do not store your full payment details on our servers, except partial identifiers as needed for refunds (in encrypted form).
Technical & Device Data
IP address, browser type, device ID, operating system, language, and usage data (pages visited, features used). This comes from logs and cookies.
Cookies & Tracking
We use cookies and similar technologies for website/app functionality and analytics. These include essential cookies for login, and optional cookies for preferences, performance (Google Analytics), and marketing (retargeting ads).
Third-Party Sources
If you connect via social login (Facebook/Twitter) or make purchases via third-party apps, we may receive profile info (name, email). We will ask your consent before linking accounts.
Section 03
We use your data for purposes including:
Service Provision
To create personalized astrology reports, process horoscope requests, handle matchmaking services, and subscription.
Account Management
To maintain your user account, respond to support requests, and send important service-related notices (e.g. changes in terms).
Payment & Fulfillment
To process transactions, verify your identity, issue refunds if eligible, and comply with tax laws (we may retain transaction records up to 8 years for tax purposes).
Customer Support
To assist with inquiries and problems via email/chat.
Improvement and Research
To analyze user trends, improve our services, fix bugs, and develop new features. Data is typically aggregated or pseudonymized when used for analytics.
Marketing
With your consent, we may send you promotional emails/newsletters about new reports or offers. You may opt-out anytime.
Legal Compliance
To comply with legal obligations (e.g. tax, regulatory requests, law enforcement).
We do not use your personal data for purposes incompatible with the above. We do not sell your personal data to third parties for their marketing. We share only as described below.
Section 04
We process your personal data only where we have a valid legal basis to do so, in accordance with applicable data protection laws including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and, where applicable, the General Data Protection Regulation (“GDPR”). Our lawful bases include:
We do not process your personal data for purposes that are incompatible with those described above.
We rely on your explicit consent to process personal data that is not strictly necessary for providing our services, including:
You may withdraw your consent at any time.
We process your data as necessary to deliver services you request, such as generating Kundli reports, horoscope analysis, and matchmaking services.
We may process and retain certain data to comply with applicable laws, including tax, accounting, and regulatory requirements.
Where permitted, we process limited data to ensure platform security, prevent fraud, improve services, and maintain system integrity, provided such interests do not override your rights.
Section 05
We use cookies and similar technologies to enhance your experience, improve our services, and support analytics and marketing efforts.
Cookies are small text files stored on your device when you visit our website/app.
Essential Cookies — Required for core functionality such as login, session management, and secure transactions. These cannot be disabled.
Analytics Cookies — Used to understand how users interact with our platform (e.g., via Google Analytics). These help us improve performance and user experience.
Marketing Cookies — Used to deliver relevant advertisements and measure campaign effectiveness (e.g., Meta Pixel, Google Ads), only with your consent.
On your first visit, you will see a cookie consent banner allowing you to:
You can also control cookies through your browser settings; however, disabling essential cookies may impact platform functionality.
Section 06
We share personal data only as follows:
Service Providers
We use third-party processors (e.g. payment gateway, email/SMS providers, cloud host, analytics, CRM). These processors are contractually bound to protect your data. Payment data is handled by Razorpay, emails/SMS by Twilio, Cloud Host by AWS, Analytics by GA4 (Google Analytics 4), and CRM by FreshChat.
Legal / Regulatory
We will disclose personal data if required by law (subpoena, court order, law enforcement). We may also share aggregated anonymous data (no personal identifiers) for business analysis.
No Sale of Data
We do not sell or rent your personal information to marketers.
Section 07
Your personal data may be transferred to and processed in countries outside India, including jurisdictions where our service providers, cloud infrastructure, or partners operate. These transfers may occur when we use:
We ensure that any cross-border transfer of personal data is conducted with appropriate safeguards, including:
Where required, we implement additional safeguards such as standard contractual clauses or equivalent mechanisms. By using our services, you acknowledge and consent to such transfers, subject to applicable legal protections.
Section 08
We retain personal data only as long as necessary for the purposes collected, plus any additional period required by law. For example:
Account Data & Reports
Retained for the duration of your account, plus ~2 years after account closure (for potential disputes).
Payment Records
Typically retained 7–8 years (per tax laws).
Support Correspondence
Retained ~2 years.
Marketing Data
Until you unsubscribe or withdraw consent.
If consent is withdrawn or data is no longer needed (and no legal hold applies), we will securely delete or anonymize it.
Section 09
We implement appropriate technical and organizational measures to protect data: encrypted SSL connections, strong password hashing, regular security audits, and access controls. Sensitive data (e.g. password, payment info) is encrypted at rest and in transit. We regularly review our security in line with ISO 27001 or industry best practices. In case of a data breach, we will promptly notify authorities and affected users as required by law.
Section 10
Under DPDP (and GDPR for EU/UK), you have rights over your personal data:
Access & Correction
You can request a copy of your personal data or correct errors. Contact us via email or privacy request form. We will respond within 30 days.
Deletion (Right to be Forgotten)
You can ask us to delete or erase your personal data. We will comply unless retention is required by law.
Withdraw Consent
At any time, you can withdraw consent for processing that was based solely on consent (e.g. marketing emails). Withdrawal is as easy as giving consent, e.g. by toggling settings or emailing us.
Objection
You can object to processing for our legitimate interests; we will stop unless we have overriding lawful basis.
Portability
You can request to receive your data in a structured format.
Grievance
If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, you may contact our Grievance Officer (Naveen Goswami) at grievance@omniwain.com. We will make reasonable efforts to review and resolve your grievance within 30 days from the date of receipt. If you are not satisfied with our response, you may have the right to raise a complaint with the appropriate authority under applicable Indian laws, including the Data Protection Board of India, where applicable.
California Residents (CCPA)
For California residents, you have additional rights under CCPA: the right to know what data we collect, to delete it, and to opt-out of any sale of data (though we do not sell data). Use the “Do Not Sell My Info” link or contact us for assistance.
Section 11
Our services are not intended for individuals under the age of 18 years. We do not knowingly collect, process, or store personal data of children.
You are not permitted to use our services or provide any personal data without verified parental or guardian consent.
If we learn that personal data of a child has been collected without appropriate authorization:
If you believe that a child has provided us with personal data, please contact us immediately. Parents or guardians may request deletion of such data at privacy@omniwain.com.
Section 12
Astrowain offers optional subscription plans that provide access to premium features and content. Subscription plans may include Free, Pro, Premium, or any other plans introduced in the future.
Premium features may include, but are not limited to:
To process and manage your subscription, we may collect and store:
We do not store your complete credit/debit card information. Payments are securely processed by authorized third-party payment providers.
We may collect usage information to:
If auto-renewal is enabled through your purchase platform, we may receive subscription status updates from the respective platform.
Auto-renewal preferences are controlled by the user via their respective app store account settings.
Subscription payments may be processed through Razorpay. The third-party provider operates under its own privacy policy.
Subscription records may be retained for:
Even after subscription cancellation, certain transactional records may be retained as required by applicable laws.
Section 13
We provide users with the ability to request account deletion.
You may request deletion of your account and personal data by sending an email to: account.deletion@omniwain.com with the subject “Account Deletion Request”.
We may verify your identity before processing the request.
Requests will be processed within 7–15 business days.
After deletion is processed:
Section 14
Astrology, horoscope analysis, Kundli matching, predictions, remedies, and related services provided on this platform are intended for spiritual, personal, entertainment, and guidance purposes only. We do not guarantee the accuracy, completeness, or outcome of any astrological insight, prediction, or recommendation.
Our services should not be considered a substitute for:
Users are solely responsible for decisions made based on the information provided through the platform.
Section 15
We may update this Privacy Policy over time. The “Last updated” date will be noted at the top. Significant changes (e.g. new data practices) will be notified by email or prominent notice. Continued use after changes implies consent to the new policy.
Section 16
For privacy concerns or rights requests, contact our Data Privacy Officer at privacy@omniwain.com or D-1/36, 2nd Floor, South City 2, Sector 49, Gurgaon, Haryana — 122018.
For privacy concerns or rights requests, reach our Data Privacy Officer at privacy@omniwain.com — or write to us at D-1/36, 2nd Floor, South City 2, Sector 49, Gurgaon, Haryana — 122018.
